Error Logging and Troubleshooting
The Eagleview for Salesforce app includes built-in logging functionality to help administrators and users monitor and troubleshoot any issues that may occur during:
- Order placement
- Report upgrades
- Report retrieval
How It Works
Whenever an error occurs during one of these processes, a log record is automatically created and linked to the corresponding Eagleview Order record. Each log record includes:
- A detailed error message received from Eagleview
- A timestamp for when the error occurred
- A reference link to the related Eagleview Order record
Where to View Logs
To review logs:
- Open the relevant Eagleview Order record.
- Scroll to the related lists section.
- Locate the Logs related list (may appear as “Eagleview Logs”).
- Open a log entry to see the full error message and context.
These logs are especially useful for troubleshooting failed operations and can be shared with technical support if further investigation is required.